Contact Us


Click the maroon chat bubble in the bottom right of the page to start a live chat with one of our associates or leave a message. Otherwise, follow the links below to contact the appropriate departments directly.

Web Orders Department


Department Email: web.orders@umassstore.com
Department Phone: (413) 545-2619
Curbside Phone: (413) 320-2753


Please contact this department for the following topics:

  • Online order questions
  • Returns & exchanges
  • Shipping & curbside pickup questions



Or check out our FAQ page for a more immediate answer to your inquiry.

Back to Top


Technology Department


Department Email: computers@umassstore.com
Department Phone: (413) 577-6655


Please contact this department for the following topics:

  • Stocking and shipping time inquiries for tech items
  • Questions about Apple Care
  • Tech setup and consultations
  • Department purchases for laptops, computers, and tablets



Or check out our FAQ page for a more immediate answer to your inquiry.

Back to Top


Customer Service Department


Department Email: customer.service@umassstore.com
Department Phone: (413) 545-2619


Please contact this department for the following topics:

  • General merchandise stock questions
  • UMass Rewards account information, points, etc.
  • Special orders for student groups, departments, etc.
  • Regalia
  • Setting up department accounts (Speed Types, Purchase Orders, etc.)



Or check out our FAQ page or Special Orders page for a more immediate answer to your inquiry.

Back to Top


Employment Department


Department Email: employment@umassstore.com
Department Phone: (413) 545-2619


Please contact this department for the following topics:

  • Employment opportunities
  • Internship opportunities
  • Application inquiries



Or check out our Employment page for more details about employment at the UMass Store.

Back to Top