Contact Us

Click the maroon chat bubble in the bottom right of the page to start a live chat with one of our associates or leave a message. Otherwise, follow the links below to contact the appropriate departments directly.

Departments

Web Orders
Technology
Customer Service
Employment

Topics

Please follow the link that most accurately describes your inquiry to reach the appropriate department:

• Merchandise availability
• Online orders or shipping
• Returns or exchanges
• Technology availability, shipping, setup, etc.
• UMass Rewards
• Special Orders
• Employment opportunities or applications
• Regalia
• Setting up department accounts
• Other inquiries

Department Email: web.orders@umassstore.com
Department Phone (Monday-Friday from 9am-4pm): (413) 320-2753
Store Phone: (413) 545-2619

Please contact this department for the following topics:

• Online order questions
• Returns & exchanges
• Shipping & in-store pickup questions

Or check out our FAQ page for a more immediate answer to your inquiry.

Department Email: computers@umassstore.com
Department Phone: (413) 577-6655

Please contact this department for the following topics:

• Stocking and shipping time inquiries for tech items
• Questions about Apple Care
• Tech setup and consultations
• Department purchases for laptops, computers, and tablets

Or check out our FAQ page for a more immediate answer to your inquiry.

Department Email: customer.service@umassstore.com
Department Phone: (413) 545-2619

Please contact this department for the following topics:

• General merchandise stock questions
• UMass Rewards account information, points, etc.
• Special orders for student groups, departments, etc.
• Regalia
• Setting up department accounts (Speed Types, Purchase Orders, etc.)

Or check out our FAQ page or Special Orders page for a more immediate answer to your inquiry.

Department Email: employment@umassstore.com
Department Phone: (413) 545-2619

Please contact this department for the following topics:

• Employment opportunities
• Internship opportunities
• Application inquiries

Or check out our Employment page for more details about employment at the UMass Store.